Emergency Calls: Rural Areas
The question
To ask the Secretary of State for Science, Innovation and Technology, what assessment she has made of the ability of rural communities to contact emergency services in the event of a prolonged power cut following BT’s move from copper landlines to digital voice services.
Answered by Kanishka Narayan
The Government is committed to ensuring that any risks from the industry-led migration of the copper based Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP) are mitigated for everyone across the UK, including rural communities. In 2024/25, there were over 2,600 major incidents on the PSTN, each affecting 500 or more customers.
In November 2024, the Government secured additional safeguards from the telecoms industry. These include the provision of free battery back-ups for vulnerable and landline dependent customers to ensure access to emergency services for at least one hour in a power outage. Many communication providers have gone further, providing battery back-ups with 4-7 hours of battery life.
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