Jobcentres: Reform
The question
To ask the Secretary of State for Work and Pensions, with reference to the Government's response to Recommendation 4 of the Work and Pensions Committee's Get Britain Working, Reforming Jobcentres report, how he plans to work with Universal Credit claimants and advice and advocacy organisations to ensure that the claimant commitment pathfinder tests are informed by their insights and experience.
Answered by Dame Diana Johnson
The claimant commitment pathfinder is being developed using direct insight from Universal Credit claimants and work coaches. Through structured user research activity and ongoing feedback, we are assessing how the new approach operates in practice and whether it provides a clearer and improved experience from both a user and operational perspective.
This engagement forms part of wider improvements to conditionality and claimant communication set out in the Government’s response to Recommendation 4. We are committed to publishing evaluation findings in line with Government Social Research processes.
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