Jobcentres: Reform
The question
To ask the Secretary of State for Work and Pensions, with reference to the Government's response to Recommendation 4 of the Work and Pensions Committee's Get Britain Working, Reforming Jobcentres report, what steps he is taking to monitor the quality and consistency of sanctions pre-referral quality checks.
Answered by Dame Diana Johnson
The Pre-referral Quality Check is completed by a Jobcentre Team Leader, deputy, or colleague with the relevant experience.
The Department has a variety of internal performance metrics in place to monitor the quality of our services. We regularly review referrals to ensure they are being delivered consistently and fairly.
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