Energy: Standards
The question
To ask the Secretary of State for Energy Security and Net Zero, what discussions he has had with energy providers, including Bunch Energy, on improving customer services.
Answered by Martin McCluskey
The Government takes the issue of the quality of customer service offered by suppliers very seriously. The Supplier Licence conditions set down by the industry regulator Ofgem require suppliers to meet certain conditions with respect of customer enquiries. These include offering a range of methods to meet the needs of customers, and be available to receive enquiries and offer assistance, guidance, or advice at times that meet the needs of customers.
My Rt. Hon. Friend the Secretary of State has regular meetings with stakeholders on a range of issues. Details of Ministers' and Permanent Secretaries' meetings with external individuals and organisations are published quarterly in arrears on GOV.UK.
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