Driving Licences: Medical Records
The question
To ask the Secretary of State for Transport, what steps the Driver and Vehicle Licensing Agency is taking to reduce the time taken to process driving licence renewal applications referred to its medical department.
Answered by Simon Lightwood
The Driver and Vehicle Licensing Agency (DVLA) aims to process all applications as quickly as possible. In the interests of road safety, the DVLA must be satisfied that the required medical standards are met before a licence is issued.
Driving licence applications where a medical condition must be investigated before a licence can be issued can take longer to process as the DVLA is often reliant on receiving information from third parties, including medical professionals, before a licence can be issued.
The DVLA is currently experiencing an increase in both the volume and complexity of driving licence applications from people with one or more medical conditions. Unfortunately this has led to longer waiting times for some customers. In 2024/25 the DVLA made more than 830,000 medical licensing decisions with forecasts showing that more than 925,000 medical applications and notifications will be received in 2025/26.
To keep up with growing customer demand and to offer a better service, the DVLA is updating its online service and is launching a new casework system which will deliver significant improvements to drivers with medical conditions. These enhancements, alongside the recruitment of additional staff to deal with medical applications and answer telephone calls, will deliver real improvements for customers.
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