Personal Independence Payment: East Midlands
The question
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce waiting times for the medical assessment stage of Personal Independence Payment claims in (a) Nottinghamshire and (b) the East Midlands.
Answered by Sir Stephen Timms
The department is committed to ensuring that Personal Independence Payment claimants receive timely assessments and continues to work closely with its suppliers to improve customer experience across all geographical areas, including Nottinghamshire and the wider East Midlands.
We have introduced a range of measures to increase assessment capacity and reduce waiting times. These include ongoing recruitment and training of additional health professionals and a series of process improvements to streamline the assessment journey.
Waiting times can vary by region due to local demand and operational factors. Assessment suppliers actively monitor regional performance to ensure resources are deployed where they are most needed, and additional capacity will be directed where appropriate.
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