Department for Work and Pensions: Contracts
The question
To ask the Secretary of State for Work and Pensions, what discussions he has had with Capita on ensuring that no redundancies result from the awarding of the Synergy contract to that company.
Answered by Andrew Western
Synergy is replacing out of date technology systems and processes that cost us time to use and maintain – time that could be better spent serving people who rely on our services. It will free up employee time for higher value work delivering outcomes for the taxpayer. The work Capita will carry out under the Synergy Business Process Services (BPS) contract is activity not currently delivered by Civil Servants, because BPS is already outsourced to another supplier.
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