Energy: Prices
The question
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to support vulnerable low energy users who find switching energy suppliers difficult.
Answered by Martin McCluskey
Vulnerable consumers who wish to switch energy supplier should contact their current supplier in the first instance who will be able to provide further information and support them through the process.
Vulnerable consumers can also contact Citizens Advice by phone or via their website for additional support with switching suppliers.
Those who need extra support are also able to sign up for the Priority Services Register for free. Those on the PSR receive extra help from suppliers, such as help taking their meter readings, advanced notice of power cuts, and making sure their phone calls are a priority.
Eligible individuals include those at or above State Pension age, those with a disability or medical condition, and people with children under the age of 5.
Detailed information on switching energy supplier can be found on Ofgem’s website: Switch energy supplier | Ofgem.
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