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Small Claims: Electronic Government

Asked by Suella BravermanReform UKMinistry of JusticeTabled Answered 13 April 2026UIN 123641

The question

To ask the Secretary of State for Justice, what evaluation his Department has undertaken of the effectiveness of digital court reform programmes in ensuring timely, fair and transparent case management for small claims.

Answered by Sarah Sackman

The Department published its evaluation of the Online Civil Money Claims service on 11 September 2025, available on GOV.UK at: HM Courts & Tribunals Service Reform: Digital Services Evaluation - GOV.UK. This evaluation included assessments of case timeliness, equality outcomes and perceptions of fairness, and user experiences of and trust in case management.

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