Child Maintenance Service
The question
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve transparency in Child Maintenance Service decision‑making.
Answered by Andrew Western
The Child Maintenance Service (CMS) is committed to making its decisions clear, accessible, and transparent.
Whenever a decision is made that affects a child maintenance calculation or payment arrangements, CMS issues notifications to customers explaining the outcome. Where the maintenance calculation changes, customers are provided with information setting out how the new calculation has been reached.
CMS is taking steps to improve communications with parents by simplifying content and retiring outdated letters. In addition, the online My Child Maintenance Case service enables parents to view their case details, track changes, check their current position and view digital copies of notifications at any time. CMS are continuing to develop this service to provide even more information to customers.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →