Debt Collection: Standards

The Government is committed to strengthening the regulation of the private enforcement (bailiff) sector and establishing an independent regulatory framework as soon as parliamentary time allows. Last year, we consulted on how to do so in a way that ensures that regulation is targeted, proportionate, as well as ensuring fair treatment for everyone, including people in vulnerable circumstances. This will build on the excellent work that the Enforcement Conduct Board (ECB) is already doing on a voluntary basis to improve standards in the sector. This includes the recent publication in March 2026 of Vulnerability and Ability to Pay Standards, strengthening expectations on the identification of vulnerability, affordability assessments and the use of sustainable repayment arrangements.