Driving Licences: Medical Records
The question
To ask the Secretary of State for Transport, pursuant to the Answer of 30 March 2026 to Question 122891 on Driving Licences: Medical Records, if she will set out (a) when the DVLA's new casework system will become operational, (b) when updates to its online service will be completed and (c) how many additional staff have been recruited since 4 July 2024 to deal with medical applications and answer telephone calls.
Answered by Simon Lightwood
The Driver and Vehicle Licensing Agency’s (DVLA) new drivers’ medical casework system became fully operational on 27 February 2026. It is expected to deliver significant improvements to the services provided to drivers with medical conditions.
The new drivers’ medical online portal for customers was launched on 31 March 2026. This service will be subject to continuous improvement and the next release is due in July 2026. The majority of customers can now apply online through the DVLA’s driver and vehicle account.
The DVLA has recruited an additional 43 staff, with a further 22 expected to join by the end of April 2026, in the drivers’ medical casework team and an additional 100 staff in its contact centre to deal with drivers’ medical calls. All these staff have been recruited in the last six months.
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