Driver and Vehicle Standards Agency
The question
To ask the Secretary of State for Transport, what manual paper-based processes are in operation at the Driver and Vehicle Standards Agency.
Answered by Simon Lightwood
The vast majority of the Driver and Vehicle Standards Agency’s (DVSA) main processes are digitised. Where any paper-based elements remain, DVSA continues to look to digitise these where possible. In a small number of cases, paper is used as part of processes where legislation requires or where digital is not practical for all users.
Examples of paper-based elements include:
- Pass certificates for all categories of driving test
- Applications to provide approved motorcycle training courses
- Evidence of a potential driving instructor’s (PDI) completed training and supervision, and declaration from sponsor
- Potential driving instructor (PDI) trainee licence and approved driving instructor (ADI) certificate of registration
- Out of pocket expense claims for a cancelled theory test or driving test.
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