Revenue and Customs: Staff
The question
To ask the Chancellor of the Exchequer, when she expects the joint HMRC and PCS evaluation of the Managed Service Provider Proof of Value trial will be completed and published.
Answered by Dan Tomlinson
HMRC is currently in the Proof of Value phase for the use of Managed Service Providers (MSPs), supported by a joint evaluation agreed with the PCS trade union. The evaluation covers service quality, productivity, customer experience and value for money, and is intended to inform any future decisions about MSP use.
HMRC expects to complete the first phase of this evaluation in April, after which the findings will be reviewed internally and used to inform future decisions on the MSP approach. The evaluation will help ensure that any next steps are evidence‑based and aligned with service needs and value for money.
Any future planning decisions will be made through normal business planning and Spending Review processes, informed by the evaluation evidence. The findings will be considered alongside operational need, value for money and commercial sensitivities, and used to shape HMRC’s future approach to the use of MSPs.
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