Valuation Office Agency: West Dorset
The question
To ask the Chancellor of the Exchequer, what steps her Department is taking to improve Valuation Office Agency service delivery in West Dorset.
Answered by Dan Tomlinson
The Valuation Office is improving performance in a number of ways, including moving people onto areas of high customer demand, continued investment in IT improvements and piloting using new technology to streamline ways of working. Performance is improving month-on-month and integration with HMRC offers further opportunities to improve how it delivers its services and accelerates modernisation. It is working as quickly as possible to clear cases and continues to prioritise older cases and cases where customers are experiencing financial hardship.
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