Social Security Benefits: Artificial Intelligence
The question
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the potential merits of using generative AI to assist people making benefit claims.
Answered by Andrew Western
We are adopting artificial intelligence in the Department for Work and Pensions to help colleagues deliver better outcomes for customers and to improve productivity and efficiency. While generative artificial intelligence is not currently used to assist people directly in making benefit claims, the Department continues to explore how digital tools, including artificial intelligence, could improve and enhance the claimant journey and make it easier for people to access support.
This work is focused on improving access, usability and overall user experience. Any future use of artificial intelligence would be subject to robust safeguards and appropriate ethical, legal and governance controls.
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