Disability Living Allowance
The question
To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the accessibility of the Disability Living Allowance claim form; and whether he plans to take steps to improve it.
Answered by Sir Stephen Timms
An accessible online version of a DLA1 (new claim form) is available to download from gov.uk.
All other DLA Child forms and letters are available as a reasonable adjustment for customers who require alternative methods to interact with the department. These include, but are not limited to, email accessible version, braille, large print, audio.
All forms and letters are regularly reviewed to ensure they provide the customer with the information required and support a smooth customer interaction.
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