Railways: Information Services
The question
To ask the Secretary of State for Transport, if she will commission research into the impact of noise pollution from (i) repeating passenger information announcements and (ii) the decibel levels used for passenger information announcements on the customer experience and health of railway passengers.
Answered by Keir Mather
The Rail Safety and Standards Board (RSSB) is currently leading a research project, 'Cost Benefit Analysis of Noise Mitigation on the Rail Network', to support the Government's Noise Action Plans and development of future rail noise policy. There are no plans at the current time to commission research specifically on the impact of noise pollution from passenger information announcements.
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