Warranties
The question
To ask the Secretary of State for Business and Trade, what steps his Department is taking to tackle misleading practices in the sale of extended warranties.
Answered by Kate Dearden
Manufacturers are not required to provide warranties on their products. Whether they choose to do so and under what terms is a commercial decision for them. Where warranties are given, they are benefits in addition to consumers’ rights against the trader under the Consumer Rights Act 2015, which requires that products are fit for purpose, as described and of satisfactory quality.
Terms of warranties must be clearly communicated to consumers. The Digital Markets, Competition and Consumers Act 2024 prohibits unfair commercial practices, including misleading actions that are likely to impact the average consumer’s transactional decision.
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