Armed Forces: Housing
The question
To ask the Secretary of State for Defence, how many complaints relating to the speed of maintenance for urgent repairs were received by VIVO from 23/03/26 to 06/04/26.
Answered by Luke Pollard
This information is not held in the format requested for Amey and VIVO. Complaints from families are received and managed by Pinnacle’s National Service Centre. Amey and VIVO do not record or manage these complaints from families.
Between 23 March 2026 and 06 April 2026, Pinnacle received 16 complaints concerning the length of time taken to complete an urgent repair task.
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