NHS: Mental Health
The question
To ask the Secretary of State for Health and Social Care, what plans he has for support mechanisms for frontline NHS workers (a) that experience abuse and (b) whose patients disclose emotionally difficult topics to them.
Answered by Karin Smyth
Everyone working in the National Health Service has a fundamental right to be safe at work. Individual employers are responsible for the health and safety of their staff, and they put in place measures, including, security, training, and emotional support for staff affected by violence or abuse.
The Department and NHS England are working with NHS Employers and trade unions to strengthen support for staff in the NHS workplace by improving security, ensuring cases are reported and investigated, providing better training for staff on de-escalating and dealing with incidents, as well as enhancing post-incident support for staff.
Additionally, staff have access to a ‘trauma-informed care’ e-learning module, which forms a suite of sessions promoting trauma-sensitive practice in health and social care. The training recognises that staff can be exposed to trauma at work and helps to support NHS staff to become more trauma-sensitive in the way care is delivered.
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