Coroners: Complaints
The question
To ask the Secretary of State for Justice, what steps he is taking to ensure that coronial complaints procedures are independent and transparent; and what assessment he has made of the adequacy of measures in place to prevent conflicts of interest within that process.
Answered by Alex Davies-Jones
Coroners are independent judges, but operational responsibility for coroner services lies with the lead local authorities which fund and administer of each of the 74 coroner areas in England and Wales. Whist the framework of accountability in the coronial jurisdiction is therefore complex, it is nevertheless robust and transparent.
Complaints about the standard of service provided in the context of a coroner’s investigation should be raised in the first instance with the coroner’s office and/or with the funding local authority. If the complainant remains dissatisfied, the matter can be reported to the Local Government and Social Care Ombudsman (https://www.lgo.org.uk/make-a-complaint), which aims to provide a remedy to complaints through impartial and fair investigation.
The Ombudsman cannot investigate a coroner’s decisions as an independent judge. However, these can be challenged through the judicial review process or, in some circumstances, by applying to the Attorney General for leave to apply to the High Court for a fresh inquest.
Complaints about the personal conduct of coroners should be made to the independent Judicial Conduct Investigations Office (https://www.complaints.judicialconduct.gov.uk/).
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