Digital Technology: Consumers
The question
To ask the Secretary of State for Business and Trade, whether he plans to review the Consumer Rights Act 2015 to protect consumers from losing access to paid-for digital content when support for (a) devices and (b) platforms is withdrawn.
Answered by Kate Dearden
The department currently has no plans to review the Consumer Rights Act 2015 (CRA).
Under the CRA, goods or digital content must be of satisfactory quality, fit for a particular purpose and as described by the seller. A trader can upgrade, fix, enhance and improve the features of, or add new features to, digital content so long as it continues to match any description given by the trader. It must also continue to conform with any pre-contract information as to main characteristics, functionality, and compatibility provided by the trader.
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