Private Rented Housing: Complaints
The question
To ask the Secretary of State for Housing, Communities and Local Government, what assessment has been made of the effectiveness for renters of the two redress schemes currently endorsed by the government.
Answered by Matthew Pennycook
My Department monitors the performance of the two government-approved redress schemes: the Property Ombudsman and the Property Redress Scheme.
This includes reviewing monthly data provided by the schemes and assessing their progress against the approval criteria.
To obtain and maintain approval as Alternative Dispute Resolution (ADR) bodies, the schemes must comply with statutory ADR requirements, including criteria relating to effectiveness.
These requirements were originally set out in the Alternative Dispute Resolution Regulations 2015 and are now being updated under the Digital Markets, Competition and Consumers Act 2024.
The schemes have been subject to audit by a Competent Authority to ensure criteria are met.
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