Fuel Oil: Consumers
The question
To ask the Secretary of State for Energy Security and Net Zero, what progress he has made on introducing new consumer protections for heating oil customers.
Answered by Martin McCluskey
We welcome the Competition and Markets Authority’s (CMA) commitment to urgently investigate reports from consumers about their experiences in the heating oil market. The CMA is working to publish the findings of its market study later in June.
Ministers continue to meet regularly with the CMA and will work jointly to understand the finding of the market study and develop options to increase consumer protections if required.
The CMA will not hesitate to take action if companies are found to have breached consumer protection law.
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