Railway Stations: Ticket Offices
The question
To ask the Secretary of State for Transport, what steps her Department is taking to improve accessibility of ticket offices at rail stations for people suffering sight loss.
Answered by Keir Mather
The Government is committed to improving accessibility and helping to remove barriers to travel for all users of public transport, including those with visual impairments.
Train operators are required to set out how they will support passengers with disabilities through their Accessible Travel Policies (ATPs). In their ATPs, operators explain how assistance will be provided at stations, including for purchasing tickets. ATPs also require station and train operators to provide their customer facing staff with disability awareness training.
As part of the roadmap published last year, we committed to rolling out Welcome Points at stations which will feature technology to support those with visual impairments to access information and call staff for assistance.
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