Carer's Allowance: Overpayments

This Government recognises and values the vital contribution made by unpaid carers every day in providing significant care and continuity of support to family and friends with disabilities.

Overpayments can arise for a number of reasons. With respect to those linked to the treatment of earnings in Carer’s Allowance, we inherited a system where some busy carers, already struggling under a huge weight of caring responsibilities, found themselves with unexpected debts. We commissioned an Independent Review, led by Liz Sayce OBE, to investigate why overpayments occurred, how people affected can be better supported, and what changes are needed to prevent similar issues in future. We have published the findings of the Review, acknowledged the shortcomings identified, apologised to those affected, and accepted in full or in part 38 of the Review’s 40 recommendations.

We do not record the reason for Carer’s Allowance overpayments where we do not seek to recover those overpayments and therefore the earnings-related overpayments referred to Debt Management are not available. Therefore the information requested is not readily available and to provide it would incur disproportionate cost.