Government Departments: Capita
The question
To ask the Secretary of State for Work and Pensions, what assessment has been made of the suitability and capability of Capita to deliver the Capita Synergy contract on time and on budget and meet the Key Performance Indicators.
Answered by Andrew Western
The award of the contract followed a robust, two-year commercial procurement process, undertaken in compliance with Government procurement regulations and informed by specialist expertise from across the four participating departments. The process balanced service quality and cost, reflecting the critical nature of the services involved. The resulting business case was scrutinised by Treasury as per standard procedures for contract award.
The programme is already working on mobilisation of the Capita contract to ensure a smooth transition of service. The priority remains to ensure continuity of service and value for money for the public.
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