Postal Services: Standards
The question
To ask the Secretary of State for Business and Trade, what assessment he has made of the potential impact of the changes to letter delivery frequencies on households that rely on postal services for essential communications.
Answered by Blair McDougall
The government is committed to the provision of a reliable and affordable universal postal service that works for consumers, workers and communities.
Ofcom, as the independent regulator, has introduced reforms to the universal service obligation intended to better reflect changing user needs while securing its long-term sustainability. In developing these reforms, Ofcom conducted extensive consultation and considered the needs of consumers and businesses.
The government recognises the importance of postal services, particularly for vulnerable users and those who rely on them for essential communications, and expects Ofcom to ensure the universal service continues to meet users’ reasonable needs.
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