Aviation: Compensation
The question
To ask the Secretary of State for Transport, what plans she has to grant the Civil Aviation Authority stronger enforcement powers to penalise airlines that repeatedly and wrongly reject valid UK261 passenger compensation claims; and if she will make it a requirement for airlines to publish data on the number of claims they settle or lose at the small claims court stage.
Answered by Keir Mather
The Government is committed to strengthening the enforcement of passenger rights in aviation.
Through the Civil Aviation (Consumer Protection and Regulatory Reform) Bill, the Government intends to provide the Civil Aviation Authority (CAA) with enhanced enforcement powers, enabling it to take more direct and effective action where industry fail to meet their obligations, including those in relation to Regulation (EC) 261/2004.
The Government has no current plans to require airlines to publish data on the number of claims they settle or lose at the small claims court stage.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →