Great British Railways

GBR will have a relentless focus on delivering for passengers. It will be set up to put decision making for track and train closer to the communities and customers it serves.

In addition, The Railways Bill will establish a powerful voice for passengers, the Passenger Watchdog, to independently monitor passenger experience, advocate for passengers and to hold GBR and other operators to account. The Watchdog will be in a unique position to understand passenger experience through its research, investigations and access to complaints and core industry performance data. It will use this to advocate for passengers, set tough consumer standards for the railway and advise the government and GBR; ensuring passengers’ needs and interests are represented when key decisions about rail services are made.