National Savings and Investments: Bereavement
The question
To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of the time taken by National Savings and Investments to return the savings of customers who have died to their bereaved families.
Answered by Torsten Bell
On 19 May, I updated Parliament that from the week commencing 25 May, NS&I would start to contact all affected estates, with holdings of £10 or more, to reunite them with the holdings owed to them. Remediation will be delivered in phases. NS&I has since issued letters to the first cohort of affected estates. NS&I aims to return holdings to affected estates as swiftly as possible and expects to complete its remediation programme in the first half of 2027.
NS&I has published a delivery plan that it will follow to ensure proactive, timely contact and will publish an update on progress against this plan on a quarterly basis.
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