United Kingdom Security Vetting: Telephone Services
The question
To ask the Minister for the Cabinet Office, what is the median and mean wait time for callers who call UKSV.
Answered by Dame Angela Eagle
United Kingdom Security Vetting (UKSV) delivers National Security Vetting (NSV) services to departments and agencies across government, police and industry. NSV remains a key element in HMG’s approach to the management of national security risk.
The median wait time in May 2026 for callers to United Kingdom Security Vetting (UKSV) is 29 minutes and 10 seconds.
The mean wait time in May 2026 for callers to United Kingdom Security Vetting (UKSV) is 30 minutes and 42 seconds.
UKSV are working on technical solutions to further streamline services, and implement improvements, to existing portals. We are also improving online services as an alternative to calling UKSV.
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