Child Benefit
The question
To ask the Chancellor of the Exchequer, what guidance her Department provides for people who believe they have not been paid the correct child benefits.
Answered by Dan Tomlinson
HMRC administers Child Benefit and regularly undertakes communications campaigns in press and social media to encourage people to claim. Last year, over 500,000 flyers were issued to new parents with a QR code that takes customers straight to the Child Benefit claim page on GOV.UK. HMRC also regularly runs communication campaigns to remind families of the non-monetary benefits of claiming Child Benefit.
HMRC includes information on customers’ mandatory consideration and appeal rights in Child Benefit decision notices it sends to customers. Guidance on how to appeal a benefit decision, including Child Benefit, is also published on GOV.UK at
https://www.gov.uk/appeal-benefit-decision.
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