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Social Security Benefits

Asked by Josh BabarindeLiberal DemocratDepartment for Work and PensionsTabled Answered 25 June 2026UIN 11256

The question

To ask the Secretary of State for Work and Pensions, whether her Department will require Jobcentres to provide claimants and their representatives with named representative for their designated contact officer.

Answered by Dame Diana Johnson

When a claimant is allocated to a Work Coach or Case Manager they are currently provided with a named point of contact.

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