Government Departments: Pay
The question
To ask the Secretary of State for Work and Pensions, whether his Department has plans for contingency arrangements in the event of disruption to payroll services under the Synergy programme.
Answered by Andrew Western
Synergy will make go-live decisions based on the proven stability of the new platform and will run a number of parallel payroll runs, to ensure successful transition and continuity of service. The programme has contractual agreements in place with the incumbent supplier to ensure a smooth transition, meaning there is no ‘hard stop.’ In practice this means that all services, including payroll, will only be switched over when stability is fully tested.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →