Social Security Benefits: Disqualification

Sanctions are only applied where a claimant has failed to meet agreed work-related requirements without good reason. Claimants are asked to explain any failure before a decision is made, and any decision is taken on a case-by-case basis by an independent Decision Maker who considers the claimant’s individual circumstances.

Before any referral is made, checks are carried out to ensure that the requirement was appropriate and that the claimant’s circumstances, including any vulnerabilities, have been taken into account. Requirements are agreed with claimants and tailored to be reasonable and achievable, including for disabled people and those with childcare responsibilities.

In Universal Credit, a sanction reduces only the standard allowance. Additional elements, including those for children and housing, continue to be paid in full unless the total award is already reduced by earnings or other income.

Where a claimant’s benefit is reduced and they cannot meet their immediate and most essential needs, hardship payments are available, including for costs such as food, heating and hygiene.