Revenue and Customs: Electronic Government
The question
To ask the Chancellor of the Exchequer, what assessment she has made of customer satisfaction with HMRC digital services.
Answered by Dan Tomlinson
HMRC monitors customer satisfaction with its digital services through a range of measures, including customer surveys.
Information on customer satisfaction with HMRC’s services, including digital services, is published regularly on GOV.UK.
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
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