Electronic Government: Standards
The question
To ask the Secretary of State for Science, Innovation and Technology, what assessment he has made of the effectiveness of Government online services in reducing administrative burdens on citizens.
Answered by Ian Murray
The roadmap for modern digital government sets out this Government’s commitment to ensuring that online services make citizens’ lives easier and reduce administrative burdens.
The Department for Science, Innovation and Technology’s Public Engagement Survey, due for publication this summer, includes measures of citizens’ experience of government digital services, including how easy it is to find information, understand next steps and complete transactions.
The Government is also developing metrics to assess the time taken by users to access public services, including measuring transaction completion time and driving improvements through digital transformation.
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