Visas: Digital Technology
The question
To ask the Secretary of State for the Home Department, whether she plans to increase resources for the Home Office Resolution Centre to assist eVisa holders.
Answered by Mike Tapp
The Home Office Resolution Centre supports customers using our digital immigration services, including with eVisa queries. Customers can choose the contact channel that best suits them, including phone, webchat and email.
While waiting times can vary depending on demand, customers are currently able to access the service in a timely manner. We keep staffing levels under regular review and deploy resources as appropriate to respond to demand where needed.
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