TrustMark: Reform
The question
To ask the Secretary of State for Energy Security and Net Zero, if he will make reforms to TrustMark to ensure it can prevent substandard contractors operating under Government-endorsed schemes; and whether an independent review of TrustMark has been commissioned.
Answered by Martin McCluskey
TrustMark operates under a Master Licence Agreement with the Department for Business and Trade and sets requirements for scheme providers who in turn oversee registered businesses delivering work under government schemes.
The Department holds an observer seat on TrustMark’s board to maintain close oversight but has not commissioned a separate independent review.
We are committed to reforming the consumer protection system and are currently consulting on proposals to reform consumer protection for home upgrade schemes to support delivery of the Warm Homes Plan (link to the consultation on GOV.UK here).
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