Energy: Housing
The question
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the effectiveness of consumer protection arrangements for households affected by defective work carried out under Government-backed home energy improvement schemes.
Answered by Martin McCluskey
Failures in the Energy Company Obligation 4 and the Great British Insulation Scheme highlighted significant weaknesses in the consumer protection framework for home upgrades. Government has subsequently worked closely with the Retrofit System Reform Advisory Panel to gather further insight from industry, regulatory and consumer protection experts on the strengths and weaknesses of the current system.
Based on this evidence, the government view is that the consumer protection system requires fundamental reform. We are currently consulting on proposals to strengthen arrangements that will protect households from defective works. The consultation, published on Gov.uk, is open until 10 September 2026.
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