Energy: Housing
The question
To ask the Secretary of State for Energy Security and Net Zero, what consumer protections are in place for households experiencing problems arising from work carried out under Government-backed home energy improvement schemes.
Answered by Martin McCluskey
Work under Government–backed schemes requires TrustMark registration and needs to comply with PAS 2035/2030 and MCS arrangements.
Where work under Government-backed schemes falls short, installers are responsible for putting it right. Consumers can raise concerns through their installer, scheme provider or certification body, and may access TrustMark dispute resolution and installation guarantees where applicable. We are currently consulting on reforms to simplify the system, strengthen oversight, and provide clearer routes to swift remediation and redress.
The consultation proposes to create a single, end-to-end consumer protection service, accountable to government, providing advice, case management and support for consumers.
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