Revenue and Customs: Artificial Intelligence
The question
To ask the Chancellor of the Exchequer, how individuals are informed by HMRC that decisions affecting them have been taken (a) in whole and (b) in part by automated means.
Answered by Dan Tomlinson
HMRC informs customers about its use of automated decision-making through its Privacy Notice and, where appropriate, through communications relating to specific decisions and services.
Individuals may challenge decisions and seek review through existing HMRC review, complaints and appeal processes. HMRC's Privacy Notice also explains how individuals can raise concerns about data protection matters. The process for reviewing a decision may vary depending on the nature of the decision.
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