Revenue and Customs: Artificial Intelligence
The question
To ask the Chancellor of the Exchequer, what steps HMRC are taking to enable individuals to (a) seek human review of and (b) to challenge decisions made by automated systems.
Answered by Dan Tomlinson
HMRC informs customers about its use of automated decision-making through its Privacy Notice and, where appropriate, through communications relating to specific decisions and services.
Individuals may challenge decisions and seek review through existing HMRC review, complaints and appeal processes. HMRC's Privacy Notice also explains how individuals can raise concerns about data protection matters. The process for reviewing a decision may vary depending on the nature of the decision.
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