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Revenue and Customs: Artificial Intelligence

Asked by John McDonnellLabourTreasuryTabled Answered 10 July 2026UIN 14765

The question

To ask the Chancellor of the Exchequer, to what extent are automated decision-making systems in HMRC used in relation to civil service employment, including recruitment, performance management, discipline, or allocation of work.

Answered by Dan Tomlinson

We are not aware of any automated decision-making systems within HMRC that are used in relation to employment, recruitment, performance management, discipline or allocation of work.

We maintain regular engagement with our Trade Unions on workforce, recruitment and technology related matters. We are not aware of any live automated systems being used in relation to employment, recruitment, performance management, discipline or allocation of work, but would engage with Trade Unions if this were to change in the future.

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