Self-assessment
The question
To ask the Chancellor of the Exchequer, what recent assessment her Department has made of the a) adequacy of the ease with which people can contact HMRC for support completing self-assessments and b) effectiveness of that support.
Answered by Dan Tomlinson
HMRC offers a wide range of support to help customers complete their Self Assessment return. This includes support through their helpline, guidance notes and help sheets on GOV.UK, as well as online webinars and recorded videos on YouTube covering various Self Assessment scenarios.
HMRC monitor the effectiveness of their communications and assess how easy it is for customers to deal with the department through customer feedback. They publish regular data on customer service performance, including telephony performance, on GOV.UK.
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
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