VerbatimParliament, as it happens

Members: Correspondence

Asked by Alex BurghartConservativeCabinet OfficeTabled Answered 17 July 2026UIN 16043

The question

To ask the Minister for the Cabinet Office, pursuant to the Answer of 25 June 2026 to Question 428 on Members: Correspondence, and with reference to the Civil Service Complaints Procedures, for what reason consideration of a Stage 2 complaint cannot be taken forward by a department if the Stage 1 complaint was considered by a Permanent Secretary; whether there are any provisions to transfer a Stage 2 complaint to a different individual in such circumstances; and who considers complaints about a Permanent Secretary.

Answered by Nick Thomas-Symonds

Individual departments are responsible for setting their own complaints procedures. In reference to Question 428, the Foreign, Commonwealth and Development Office does not operate a two-stage complaints procedure, as set out on their website: https://www.gov.uk/government/organisations/foreign-commonwealth-development-office/about/complaints-procedure

Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →

Open this question in Verbatim →

Every written question, searchable

155,000 questions tabled since the election, with the answer each department gave — and the ones still unanswered, with the clock running. Free to search.

Search written questions →Read on Verbatim