Royal Mail: Standards
The question
To ask the Secretary of State for Business and Trade, what assessment he has made of the adequacy of Royal Mail's compliance with obligations relating to the secure handling of mail.
Answered by Blair McDougall
It is for Ofcom, as the independent regulator of postal services, to monitor Royal Mail’s compliance with its obligations relating to the secure handling of mail and compliance with the Universal Service Obligation. Ofcom requires Royal Mail, to take steps to minimise the potential for postal packets to be subject to loss, theft, damage and/or interference, and to regularly review, and where necessary update, the relevant policies.
Royal Mail is required to provide compensation to customers on a fair and reasonable basis, where applicable. Ofcom publishes annual reports reviewing the complaints and compensation data. These are available at: www.ofcom.org.uk/post/market-performance/monitoring_reports.
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