Social Security Benefits: Appeals
The question
To ask the Secretary of State for Work and Pensions, what processes are in place to ensure refunds are made promptly where deductions have been taken in error following a tribunal decision.
Answered by Andrew Western
When a tribunal decision changes a claimant’s benefit entitlement, the decision is implemented through established DWP processes. Where this results in an award overpayment or underpayment, the revised liability is calculated and where appropriate, the relevant information is passed to Debt Management so that any necessary debt recovery adjustments can be completed.
The process in place to prioritise refunds is through a designated inbox, which is monitored daily. If a customer is experiencing financial hardship they should contact DWP Debt Management to discuss their situation, including any follow-up about a potential refund after a successful mandatory reconsideration or appeal dispute.
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